hydra Privacy Policy – How Your Personal Data Is Handled

When you register and use the hydra platform, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash number or bank account information used for deposits and withdrawals. We also collect technical data automatically when you access the platform, including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We do not collect more information than is reasonably necessary for the purposes described in this policy. All data collection is conducted transparently, and you will be informed at the point of collection if any additional information is required for a specific purpose. You have the right to request a copy of the personal data we hold about you at any time by contacting [email protected].

The personal information we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the gaming services you have requested. We also use your data to communicate important account updates, respond to support enquiries, and send you information about promotions you have opted into — you can unsubscribe from marketing communications at any time. Your data may be used to conduct fraud prevention checks, monitor for responsible gaming indicators, and comply with our obligations under Philippine law, including anti-money laundering requirements. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to guide product improvements — this analysis does not identify you personally. We will never sell your personal data to third-party advertisers or data brokers. Any third-party service providers who process data on our behalf — such as payment processors — are bound by strict data processing agreements and are only permitted to use your data for the specific purpose for which it was shared.

hydra uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security), ensuring that your account credentials and payment details are protected in transit. Our servers are hosted in secure data centres with restricted physical and logical access, and we conduct regular security reviews to identify and address potential vulnerabilities. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and enabling any additional verification options available to you. hydra staff will never ask for your password via email, live chat, or any other channel; any such request should be treated as fraudulent and reported to us immediately at [email protected]. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable law. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by law, after which it is securely deleted or anonymised.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for them to perform their services on our behalf. All such third parties are required to handle your data in accordance with this Privacy Policy and applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of hydra, our players, or the public. If hydra undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change. We will never disclose your data to any party in a manner that is inconsistent with this Privacy Policy without your prior consent. If you have concerns about how your data is being shared, please contact us at [email protected].

As a player based in the Philippines, you have the right to access, correct, update, or request deletion of the personal data we hold about you, subject to any legal obligations that require us to retain certain records. You may also object to or request a restriction on the processing of your data in certain circumstances, and you have the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request — we will respond within a reasonable timeframe. If you have opted in to marketing communications, you can unsubscribe at any time by following the instructions in any marketing email or by contacting support directly. You also have the right to withdraw your consent to data processing at any time, though this will not affect the lawfulness of processing carried out before your withdrawal. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will work with you to resolve any issues promptly.

The hydra platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for players in the Philippines. Essential cookies are required for the platform to operate correctly — they enable features such as keeping you logged in, remembering your preferences, and maintaining session security. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance on mobile devices. You can control non-essential cookies through your browser settings; however, disabling essential cookies may affect the functionality of your account. We do not use third-party advertising cookies or share cookie data with external advertising networks. Any data collected through cookies is handled in accordance with this Privacy Policy and is not used to identify you outside of the hydra platform. For more information about the specific cookies we use and how to manage them, please contact [email protected].

This Privacy Policy is effective as of 1 January 2025 and applies to all registered accounts on the hydra platform. We may update this policy from time to time to reflect changes in our services, applicable Philippine law, or industry best practices. When material changes are made, we will notify registered players via the email address associated with their account and update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal data. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account. The most current version of this Privacy Policy is always available at hydra.onl/privacy-policy.